DHGate Complaints & Reviews

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Last Updated On: December 13, 2015

DHGate Contact Information

Business Name: Dūnhuángwǎng
Beijing China

Customer Service Contacts

Corporate Phone Number: 86-10-82257676
Company Contact: Diane Wang - Founder CEO
Corp Website: DHgate.com

DHGate Ratings

Average Rating: 1.00 out of 5
Based On: 7 Reviews
Number Of Comments: 0

DHGate Reports

Reported Losses: $1,605.90
Average Reported Losses: $229.41

Most Recent DHGate Complaints

HORRIBLY SAD CUSTOMER SERVICE

I ordered a hard to find item through DHgate.com. Usually I order off eBay, or Amazon which I have had no bad experiences. The first thing that happened was that I did not think that an order had gone thru, which resulted in an error by ordering 2. I tried to cancel the 2nd one the same day, but was denied stating the seller claimed that it was already in transit. The item was $10.09, + $10.09 for the error of order # 2. It also caused me to be overdrawn. The company sent a message sorry for inconvenience, but will you please pay this time, okay.

The items ordered that I paid for was on 8/15/2015. I never received the item as it is now 9/21/2015 I informed them and since I was not happy with the customer service I requested a refund. For 3 days now . Their 1st offer was to send the items again. I declined the offer, but the still did not credit my bank. Then I tried contacting DHgate chat customer care. Since it was complicated and long in the middle of typing the complaint the service person I was chatting with messaged me that, (I am sorry we seemed to have lost contact, and checked off on the chat room).

As of now I still do not have a refund, or what I purchased, and all I keep getting from the company is this patronizing , killing me with kindness message, that states, we are sorry dear, for any inconvenience.

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